Enterprise-Grade Order Management for Custom Apparel Production
A comprehensive production management system for 5 production methods (HTV, DTF, embroidery, sublimation, printing) featuring 20+ integrated modules with 40+ features, 3-tier service architecture, and real-time customer visibility. Built with PHP 8.x on a custom MVC framework, secured with enterprise RBAC (54 permissions), and backed by 115+ automated tests.
Access restricted to authorized AZTEAM personnel only
Complete business solution across 20+ modules spanning production, customer experience, and analytics
3-tier architecture organized into Core, Domain, and Orchestration layers
Enterprise-grade quality assurance with PHPUnit test suite
Fine-grained role-based access control across 11 security modules
Complete order workflow tracking from pending to completed
Complete bilingual support with English and Portuguese translations
From Reactive Operations to Proactive Intelligence
Before: Manual Chaos
- Constant "Where is my order?" phone calls and emails
- Zero customer visibility into production progress
- Manual artwork approval via scattered email threads
- Binary access control created security vulnerabilities
- Production time calculations consistently over-estimated
- No audit trail for critical system changes
After: Intelligent Platform
- Self-service customer portal with real-time tracking
- 8-stage workflow with automated status notifications
- Integrated design approval with rejection timeline
- 54 granular permissions across 11 security modules
- Intelligent time calculation (setup counted once per order)
- Comprehensive audit logging tracking 42 critical methods
Customer Experience Revolution
Transform customer communication from reactive to proactive with a complete digital experience suite
Full control in the palm of their hand
We moved from "Where is my order?" emails to a complete self-service ecosystem that empowers customers with real-time visibility and automated communication.
Progressive Web App
App-like experience, installable on devices with offline support and push notifications
WhatsApp Integration
Bidirectional messaging with 24-hour session windows, template-based onboarding, and consent management
Lead Time Intelligence
Dynamic production timeline calculation based on method, complexity, and current workload for accurate delivery dates
8-Stage Tracking
Complete visibility from pending through production to completion with real-time updates
Order #12345678
ActiveDesign Approved
Nov 21, 2025 at 09:41 AMPreparing for Production
Current StageIn Production
Production Intelligence
Replace manual processes with intelligent workflows and real-time capacity planning
Production Workspace
Pending
Order #1045
John SilvaOrder #1047
Peter SantosIn Progress
Order #1046
Maria CostaDone
Visual workflows that scale
Intelligent production management with real-time capacity planning, accurate time estimation, and visual workflows that keep your team synchronized.
- Personal Workspace (Kanban): Drag-and-drop task management for production team
- Visual Capacity Planner: Timeline/calendar/gauges showing real-time workload distribution
- Smart Time Estimation: Accurate calculation with setup counted once per order, not per item
- Supplier Tracking: Monitor outsourced work status and delivery timelines
- Artwork Queue: Prioritized design review dashboard with approval workflow
- Lead Time Tracking: Data-driven delivery date predictions based on historical performance
- Rejection Timeline: Complete feedback history for quality control and improvement
Enterprise Architecture & Security
Built for scale and security with enterprise-grade architecture
Foundation built to last
Excellence in customer experience is only possible on a meticulously designed architecture. We rebuilt the system on a robust Service-Oriented Architecture (SOA).
Enterprise RBAC
Granular control with 54 modular permissions (e.g., orders.view, sms.send). Zero downtime migration.
Comprehensive Audit Logs
Tracking 42 critical methods. Recording "Before" vs "After" JSON states for full traceability.
115+ Automated Tests
PHPUnit test suite covering service layer with high code coverage for reliability.
9-Layer Security Stack
SQL injection prevention, CSRF tokens, Bcrypt (cost 10), XSS protection, 30-min sessions, honeypot monitoring, input sanitization, and column whitelisting.
Custom MVC Framework
Built on a lightweight custom PHP framework (not Laravel/Symfony) with Active Record pattern and intelligent routing.
Service Architecture
Orchestration
Complex workflows coordinating multiple services
Domain Services
Entity-specific logic (OrderFinancialService, CustomerAudit)
Core Services
Infrastructure, Validation, Transactions, Authentication
Comprehensive Module Ecosystem
20+ integrated modules covering every aspect of production management
Orders
Complete order lifecycle management with 8-stage workflow
Customers
Contact management with revenue tracking and communication history
Users
Team member administration with granular RBAC permissions
Expenses
Financial tracking and reporting with category management
Production Dashboard
Real-time production overview with KPIs and analytics
Personal Workspace
Kanban board for production team task management
Artwork Queue
Design review and approval workflow management
Supplier Tracking
Monitor outsourced work and delivery timelines
Customer Portal
Public tracking with 8-stage workflow and PWA support
WhatsApp Business
Two-way messaging with session management and consent
SMS Notifications
Bilingual alerts (EN/PT) with TCPA compliance
Email Automation
Order confirmations, status updates, and payment reminders
Modern Dashboard
4 sections, 5 charts, responsive analytics grid
Capacity Planning
Visual timeline with workload gauges and predictions
Time Estimation
Smart production time calculation with accurate setup costs
Lead Time Tracking
Data-driven delivery date predictions
Audit Logs
Comprehensive action tracking with before/after states
RBAC Management
Role and permission configuration with 54 permissions
AI Chat Assistant
Claude 3.5 Sonnet integration for data analysis
PDF Generation
Professional invoices and estimates with automatic email delivery
Order Tracking Codes
Unique tracking URLs with access analytics for customer visibility
Design File Management
Upload, version control, and approval workflow for customer artwork
The "Warm Workshop" Design System
We abandoned cold corporate aesthetics for a warm, welcoming palette inspired by artisan workshops. The system uses warm browns, creams, and earth tones to create a professional yet approachable environment.
- Based on Bootstrap 5.1.3 with custom extensions
- WCAG 2.1 AA accessibility compliance
- Semantic color system (Brown for actions, Green for success)
- Mobile-first responsive design approach
Enterprise-Grade Production Management
A comprehensive ERP system powering custom apparel production with 40+ features across 20+ modules, 3-tier service architecture, and real-time operations visibility.
Private system • Authorized personnel only